Frequently Asked Questions
Everything you need to know about your Topo Designs EU order.
Where do you ship from and what are the delivery times?
All orders are dispatched from our European warehouse. Standard shipping within the EU typically takes 3-5 business days, while international shipping may take 7-10 business days depending on the destination.
What is your return policy for EU customers?
We offer a 30-day return window for all unused and unwashed items with original tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Are your products covered by a warranty?
Yes, we stand by the quality of our gear. Most Topo Designs products are covered by our MAP Guarantee, which ensures repair or replacement for defects in materials and workmanship for the lifetime of the product.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and iDEAL to ensure a smooth checkout experience.
How can I track my order?
Once your order has been handed over to the carrier, you will receive a shipping confirmation email containing a tracking link so you can monitor your package's progress in real-time.
Are customs duties included in the price?
For orders within the European Union, VAT is included and there are no additional customs duties. For orders outside the EU, you may be responsible for local import taxes and duties upon delivery.